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Knowledge base
Getting help
Contact us and first checks
3
Get help fast, including urgent issues after hours
Email not working? Check these first
Is this email really from OzHosting?
Your account and billing
Logging in and security
4
Log in to your OzHosting account (including two-factor)
Change your portal password
Set up two-factor authentication (2FA) for portal.ozhosting.com
First login to portal.ozhosting.com (with screenshots)
Invoices, payments and cards
4
Pay an invoice, and why was I charged?
Update your card or payment method
My account is on credit hold or suspended
Add a payment method (with screenshots)
Managing your services
4
See your upcoming renewals and charges
Renew a service
Cancel a service
Upgrade a service or its resource limits
Domains & DNS
Renewals and expiry
1
Renew a domain, stop it renewing, or recover an expired one
.au domain rules (ABN and eligibility)
1
Emails about your .au domain: correction required or invalid registrant
Transfers
5
Transfer a domain away, or approve a transfer
Transfer a domain to OzHosting
Transferring a .au domain to or from OzHosting
Transfer an international domain (.com, .net and others) to OzHosting
Find the transfer key (legacy control panel)
Register a domain
1
Register a new domain
DNS
7
Update your domain's nameservers
OzHosting nameserver details (WHMCS and Odin - Legacy Platform)
Update your DNS records
Add or update an A record
Add or update a CNAME record
View all 7
Web Hosting
Websites and hosting
8
Website down or SSL warning?
Find your FTP details (Linux hosting)
Open phpMyAdmin to manage a MySQL database
Open phpMyAdmin on shared hosting
Find your FTP details (Windows hosting)
View all 8
Microsoft 365
Using Microsoft 365
11
Set up Outlook for Microsoft 365 (Windows)
Set up Outlook for Microsoft 365 (Mac)
Reset a Microsoft 365 password
Add a new Microsoft 365 user
Add a mailbox to Microsoft 365
View all 11
Buying licences and seats (Portal 2)
7
Add seats to an existing Microsoft 365 subscription
Upgrade a Microsoft 365 subscription or licence
Buy a new Microsoft 365 subscription (new tenant)
Activate your Portal 2 account
Create a new Portal 2 account
View all 7
Zimbra Mail
Zimbra Mail
11
Zimbra mail settings (IMAP and SMTP)
Set up Zimbra with IMAP (desktop and mobile)
Zimbra desktop app (Windows and Mac)
Set up the Zimbra app on your phone
Zimbra Connector for Outlook (Windows)
View all 11
Mail Armour (spam filtering)
Mail Armour
11
Open your Mail Armour dashboard and check email logs
Mail Armour is on but spam still gets through
Find and release quarantined email
Allow a sender (whitelist)
Block a sender (blacklist)
View all 11
Virtual Private Server (VPS)
VPS Management
4
What is VZPP?
Fix "DB function failed with error number 145" in Plesk
Reset a Windows VPS password in VZPP
Add a php.ini directive in Plesk
Plesk Panel (Linux)
3
Create an extra FTP account in Plesk
Turn off Dr.Web update emails in Plesk
Organise website files with the Plesk File Manager
Plesk Panel
3
Create MySQL databases and users in Plesk
Turn on PHP for a domain in Plesk
Turn off WatchDog in Plesk 12
SSL Certificates
General
2
Approve an SSL certificate by email (GeoTrust)
Generate a CSR for an SSL certificate
Hosted Exchange 2010 (legacy)
Setup
13
How do I setup my Premium or Enterprise Hosted Exchange Mailbox in Outlook.
What MX records do I need setup for Hosted Exchange?
How to set up POP and IMAP on an iPhone
How to set up Exchange Email on an iPhone
How do i setup my Out of Office Assistant on my mailbox
View all 13
General
25
What is the maximum email size I can send and receive?
My Outlook client keeps asking for password
How do I forward my email to an external address?
I have lost my email password, how do i reset it?
How do I access Webmail / Outlook Web Access?
View all 25
Critical Email Archive (legacy)
General
11
How to enable the Critical Email Archive service on your Hosted Exchange mailbox?
How to remove the Critical Email Archive service on your Hosted Exchange mailbox?
How do I view my messages in the Critical Email Archive?
How do I restore items from my Critical Email Archive to my Hosted Exchange mailbox?
How do I download a backup of my Critical Email archive?
View all 11
Cloud Backup (legacy)
General
23
What are the system requirements for using Ozhosting Cloud Backup Client?
What platforms are supported by Ozhosting Cloud Backup?
Ozhosting Cloud Backup Security FAQ
Do I need to leave my computer on all the time for the Ozhosting Cloud Backup product?
What files can I backup and how often?
View all 23
Dropmysite Website Backup (legacy)
General
3
Dropmysite - How to add Shared Hosting MySQL database
Dropmysite - How to add MySQL database hosted on an OzHosting VPS
Dropmysite - How to add MySQL database that is hosted elsewhere
