Your Microsoft 365 administrator can reset any user's password.
- Sign in to the Microsoft 365 admin centre with an admin account.
- Go to Users > Active users.
- Select the user and choose Reset password.
- Choose to create a password automatically or type one, and tick Require this user to change their password when they first sign in.
- Select Reset and pass the new password to the user securely (not in an email to the same mailbox).
Forgot the admin password? Use Forgot my password on the Microsoft sign-in page if you've set up recovery details. Otherwise call us on 1300 467 843 (option 1).
Users can reset their own password if your admin has turned on self-service password reset under Settings > Org settings > Security & privacy.